1. Dial *222# on your phone3.
  2. From the menu, select “My Account”3.
  3. Choose “My Transactions”4.
  4. Select the option for “Transaction Reversals”1.
  5. Choose the specific transaction you want to reverse1.
  6. Enter your PIN to confirm the reversal request1.

Once you’ve completed these steps, you should receive a confirmation that your reversal request has been initiated. It’s important to note that the reversal process may not be instantaneous, as Airtel may need to contact the recipient for consent before completing the reversal.

Additional Information

Time Sensitivity: It’s crucial to initiate the reversal process as soon as you realize you’ve made an erroneous transaction. Airtel’s system is designed to handle recent transactions more efficiently

1.Alternative Method: If you prefer, you can also call Airtel’s customer service number to request a reversal. When you call, you’ll need to:

  1. Select option 10 for account-related issues1.
  2. Then choose option 8 for transaction reversals1.
  3. Finally, select option 1 to initiate the reversal process1.

Important Considerations:

  • Ensure you have the correct transaction details before initiating a reversal.
  • Keep in mind that reversals are not guaranteed and may depend on various factors, including the recipient’s cooperation.
  • If you encounter any issues during the process, don’t hesitate to contact Airtel’s customer support for assistance.

By following these steps, you should be able to request a reversal for an incorrect Airtel Money transaction. Remember to always double-check recipient details before sending money to avoid the need for reversals in the future.

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